Shipping Policy
All international shipments are sent via DHL (15 business days). Please note that international packages may be subject to customs fees. We hope you understand that these charges are outside of Studio Alev's authority, as they are defined by foreign government officials, therefore not included in the shipping prices. While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are payed for.
Studio Alev does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.
Return and Exchange Policy
All jewelry is made-to-order. Returns can can only be made in the form of exchange (equal to or higher than the amount purchased) or store credit until 10 days after the item is received. Items must be in their original, brand new condition and packaging, showing no signs of having been worn or used. If you request an exchange or store credit, please contact INFO@STUDIOALEV.COM immediately upon package arrival, and include a reason for return and we will then issue you a Return Form and shipping details.
In the event of a valid exchange / refund / credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. Studio Alev does not refund items that are lost or damaged in transit back to our studio.